Clear answers.
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Official Moneso content · Feedback stays private
Have an active trade issue?
Open the trade from your account and use its chat or dispute option. Public discussion and this feedback form do not replace the trade support process.
Go to your trades →Know what happens next.
Answers from Moneso, not user testimonials or verified trading reviews.
Do I need permission to post an offer?
No provider application is required. Sign in or create an account, then set your currency, payment method, limits and terms.
Getting started →Who holds the Monero during a trade?
Moneso is custodial. A platform-controlled wallet holds trade deposits. This requires trust in the operator; it is not trustless or multisignature escrow. No independent security audit is claimed.
Understand custody →How do fees work?
The buyer’s XMR allocation is reduced by a 1% platform fee and the actual network fee. The trader’s price margin is separate. Compare the full offer and the amount you will receive.
Fee details →When is the buyer paid?
After the seller independently confirms fiat receipt, eligible trades pay out to the buyer’s wallet set at trade creation. A disputed trade remains on hold pending a decision.
Trading steps →How do reviews work?
After a confirmed payout, both participants submit a 1–5 star review. Reviews become public after both submit or after 14 days. Outstanding reviews must be submitted before starting another trade.
Your reviews →What if there is a problem with my trade?
Use your private trade chat and the dispute option within that trade. Keep evidence there. This community feedback form does not open a dispute and does not pause a trade or payment deadline.
Open your account →Can I discuss a trade publicly here?
This page currently contains official answers and updates. Feedback is sent privately to administrators. Never post payment details, wallet keys, passwords or another person’s information.
Safer trading →What is missing for your first trade?
Send it directly to the Moneso team. You do not need an account. Your name, email and message are private and will not appear on this page.
We may use common themes to improve these answers, without publishing your message or identifying details.
For an active trade, use the trade’s own chat and dispute process. Do not send passwords, recovery phrases, payment evidence or identity documents here.
Which market is missing?
Tell us whether you want to buy or sell XMR, the currency and payment method you need. This private request helps us understand demand and find relevant providers.
No account is needed. We may contact you about your request; this is not an alert subscription, a trade order or a promise to support a market.
Have you completed a trade?
Tell us what worked and what should improve. Positive and critical feedback are equally welcome. Your message stays private and does not replace the trade review in your account.
If you would like to share an experience publicly, we will first verify the completed trade privately and agree on the exact wording and attribution with you. Sending this form is not permission to publish. No reward is offered for a positive review.
Leave your trading review →